Terms and Conditions, 2009PLEASE READ CAREFULLY
The purchase of any travel services offered by the Globus family of
brands constitutes a contractual arrangement between you and
the Globus family of brands and represents your acceptance of the
Globus family of brands Terms and Conditions set out herein. Please
ensure that you read carefully and understand these Terms and
Conditions prior to booking.
How to Make Your Reservation:
Ask your travel agent to contact us with your requests and we will
give immediate answers and booking options on the vacation(s)
offered to you. All reservations must be made through your local
travel agent.
Deposit and Final Payment:
We accept checks, money orders, Visa and MasterCard. Your
payment is not deemed made until it is received by the Globus
family of brands. A non-refundable deposit of $250 per vacation per
person is required for us to reserve space for you. Final payment is
due 45 days prior to commencement of services. Final payment for
vacations QX, QY and QYE are 65 days prior to the commencement
of services; for Globus or Avalon River Cruises final payment is due
90 days prior to the commencement of services; for Globus/Princess
cruisetours final payment is 75 days prior to commencement
of services; for tour ZN/E final payment is 59 days prior to the
commencement of services. If we do not receive final payment
by the due date, we reserve the right to cancel the reservation.
In the case of billing errors, we reserve the right to reinvoice with
correct pricing. Payment in full is required at time of booking for
reservations made within the final payment date. In order to secure
booked space, your travel agent should advise The Globus family
of brands of your credit card number at time of booking. For group
reservations, travel agents should refer to the Group Policy, which
may be requested.
Acceptance on the vacation is subject to presentation of the Globus
family of brands Traveler Certificate.
Cancellations and Cancellation Fees:
If cancellation is received by the Globus family of brands before the
final payment date, your non-refundable deposit will be retained
in addition to any air cancellation fees or penalties. For individual
reservations, the following per person cancellation fees apply. Total
price does not include discounts, promotions, or special incentives.
(For group reservations, refer to the Group Policy.)
General Cancellation Fees:
- 45–22 days prior to commencement of services: 20% of total price plus Travel Protection premiums
- 21–8 days prior to commencement of services: 30% of total price plus Travel Protection premiums
- 7–1 days prior to commencement of services: 50% of total price plus Travel Protection premiums
- On departure day and later: 100% of total price plus Travel Protection premiums
Cancellation Fees for Globus and Avalon River Cruises:
- 90-60 days prior to commencement of services: 35% of total price plus trip protection premiums
- 59-30 days prior to commencement of services: 50% of total price plus trip protection premiums
- 29-1 days prior to commencement of services: 80% of total price plus trip protection premiums
- On departure day and later: 100% of total price plus trip protection premiums
Cancellation Fees for vacations QY/E and QX:
- 65-22 days prior to commencement of services: 20% of total price plus trip protection premiums
- 21-8 days prior to commencement of services: 30% of total price plus trip protection premiums
- On departure day and later: 100% of total price plus trip protection premiums
Cancellation Fees for vacations with a Globus / Princess cruisetour and other cruises not listed:
- 75 days or more prior to commencement of services: trip protection premiums will be retained
- 74-57 days prior to commencement of services: full deposit plus trip protection premiums
- 56-29 days prior to commencement of services: 50% of total price plus trip protection premiums
- 28-15 days prior to commencement of services: 75% of total price plus trip protection premiums
- Within 14 days of departure: 100% of total price plus trip protection premiums
Cancellation Fees for vacation ZN:
- 59-45 days prior to commencement of services: 25% of total price plus trip Protection premiums
- 44-30 days prior to commencement of services: 50% of total price plus trip Protection premiums
- 29-0 days prior to commencement of services: 100% of total price plus trip Protection premiums
Cancellation fees may also apply to any additional services,
including accommodations; independently supplied services; and
optional excursions reserved prior to, during, and after the tour.
The Globus family of brands reserves the right to cancel or reschedule
any vacation departure. If cancellation is made prior to
departure, the only responsibility of the Globus family of brands
will be to refund to the passenger the amount we have received
for the reservation. We will try to re-book the same vacation with
a different departure date, or a similar vacation. Where the Globus
family of brands has confirmed internal flights, we will try to
confirm air seats for the selected new dates, subject to availability.
The Globus family of brands cannot assume responsibility for
any additional costs or any fees relating to the issuance and/or
cancellation of air tickets or other travel arrangements not made
through the Globus family of brands.
Revision Fees:
A fee of $30 per transaction will be charged for any alteration or
revision made to a reservation. Airline penalties may also apply.
A change of traveler name, vacation date, or itinerary within final
payment will be treated as a cancellation and new reservation;
standard cancellation fees apply.
Participation:
As you are traveling with a group of international travelers on
vacations listed in this brochure, you are expected to conduct
yourself in a manner that is not offensive to others or disruptive to
the group and are expected to conduct yourself in a manner that
is appropriate for group travel. For the benefit of everyone on your
vacation, the Globus family of brands reserves the right to accept
or reject any vacation participant and to remove any participant
whose conduct is deemed incompatible with the interests of the
other participants.
Travelers Who Need Special Assistance:
You must report any disability requiring special attention to the
Globus family of brands at the time the reservation is made.
The Globus family of brands will make reasonable attempts to
accommodate the special needs of disabled travelers, but is not
responsible in the event it is unable to do so nor is it responsible
for any denial of services by carriers, hotels, restaurants, or other
independent suppliers. The Americans with Disabilities Actis only applicable within the United States and facilities for disabled
individuals are limited outside its borders. Most transportation
services, including the touring motor coach, are not equipped with
wheelchair ramps. We regret that we cannot provide individual
assistance to a vacation participant for walking, dining, getting on
and off motorcoache sand other vehicles, or other personal needs. A
qualified and physically able companion must accompany travelers
who need such assistance and must assume full responsibility for
their well being. Generally motorized scooters are not allowed on
other international tours.
Young Travelers:
Travelers who are less than 18 years old on the departure date must
be accompanied by an adult.
On the Globus family of brands escorted vacations, young travelers
8-17 receive a 10% discount on the landp rice. We do not accept
children less than 8 years old on Globus, Cosmos and Avalon
Waterways vacations.
On Globus or Avalon River Cruises and Globus/Princess cruise tours
there is no discount for young travelers though children 8-17 are
welcome on board.
On Monograms vacations there are no restrictions Monograms
land arrangements for infants under 2 years of age are free of
charge, providing parents pay the hotel(s) directly for food, crib,
etc. Children 2-11 receive a 50% discount on Monograms Europe
vacations when sharing accommodations with two adults. Children
12-17 receive a 10% discount on these vacations.
Due to heightened security, many countries have adopted practices
to prevent international abductions of children. If a child will be
traveling with adults other than the parents or with only one
parent, it is recommended that an otarized letter be written by the
parents or non-traveling parent granting authorization to travel,
including the dates of travel. We suggest that you also contact
the appropriate consulate and airlines because they may have
additional requirements.
Smoking:
Smoking is not allowed on transportation that is exclusively
provided by Globus. On European river cruise ships, smoking is
allowed only on the vessels’ Sky Deck. On the other cruise ships,
smoking is restricted to certain areas of the vessel.
Price Guarantee:
All vacation prices are based on rates (including foreign exchange
rates) known at the time of publication and expected to be in
effect at the time of departure. Prices are subject to increase
without notice if such rates change prior to departure. The current
price will be confirmed at the time of reservation. However, once
the Globus family of brands has received your deposit for any
vacation departing January 1-October 31, 2009, that land price
is guaranteed, and any subsequent land cost increases are at our
expense, not including land surcharges and any government tax
increases. Any airfares included as part of vacations in 2009; prices
are guaranteed when we receive full invoice payment. Winter
departures and departures in 2009 are subject to price and itinerary
modification. Full details will be available in August 2009. Vacation
prices are per person, based on double occupancy. Single room
supplements and triple room reductions are listed where applicable.
Not all accommodation types are available on all vacations.
Visas and Passports:
A valid national passport is needed for all vacations and, as the
various countries all have their own formalities, it is imperative that
you check with your travel agent the visa requirements to enter the
countries of the vacation you have chosen. Local consulates will also
be in a position to give advice. You are responsible for obtaining
and payment for all visas and entry documents prior to travel, and
terms & conditions – Please read carefully
for meeting all health and other requirements and any documents
required by laws, regulations, orders, and/or requirements of the
countries to be visited. All passengers traveling internationally
are required to have a passport. Most countries require that the
passport be valid for at least six (6) months beyond the conclusion
of your trip. It is recommended you have a minimum of six
blank pages in your passport when traveling as many countries
require blank pages. Multiple-entry visas are required for some
vacations. You will need to check with your consulate to verify all
requirements. Passengers are responsible for getting their own visa’s
and must ensure that they can obtain these visas before entering
into a booking commitment with us.
Accommodations:
The accommodations listed in the brochure or on the Web site
are intended to be used on all departures; however, if a change
becomes necessary for any reason, the accommodations substituted
will be equivalent in standard to those shown. Every effort is made
to reserve only twin-bedded rooms. It may occasionally happen
that an accommodation provides some double-bedded rooms
instead. These rooms will be allocated to couples.
Please note that accommodation check-in times vary worldwide.
Private Bath and Single Rooms:
In exceptional cases where private bath or single rooms as reserved
by us are not available, refunds will be made by the Tour Director,
Cruise Director or Local Host. Claims made in this respect cannot be
accepted after the vacation is completed.
Baggage Allowance:
Porter age for one suitcase is included in the vacation price. Airport
porter age at the beginning and end of the vacation is not included.
Due to limited coach capacity, a single bag should have dimensions
not exceeding 30’x21’x11’ and weight not exceeding 50 lb (22kg)
or less if your air carrier has stricter weight/dimension limitations.
We regret we are unable to accept a second suitcase or any
luggage exceeding these limits (except on cruises). Size and weight
limitations for carry-on and checked baggage vary from airline
to airline and even according to destination, and are becoming
more restrictive. The Globus family of brands is not responsible
for additional fees imposed by air carriers regarding baggage.
Regulations within most airports require that travelers handle their
own luggage through customs. No responsibility is accepted for
loss of or damage to baggage or any of the traveler’s belongings.
Baggage insurance is recommended.
Carry-on bags should not exceed the dimensions of 12’’x11’’x6’’.
For safety reasons, wheeled carry-on bags are not suitable as hand
luggage on motorcoaches and mini-buses.
Travel Documents:
Travel documents are sent to your travel agent approximately two
to three weeks prior to departure, provided full payment has been
received. If available, a service charge per reservation is added for
documents requested in advance. International delivery charges
will be added to the reservation for documents that include paper
airline tickets or other voucher services. This charge will vary based
on number of passengers on the booking and proximity of booking
to departure and will range from $60 per booking
Not Included in the Vacation Price:
Federal Inspection fees for the Federal U.S. Customs and
Immigration; international arrival and departure fees; agricultural
tax; airport taxes and fees such as U.S. passenger facility charges;
port taxes; passports; visas and vaccinations; tips to your Tour
or Cruise Director, Local Host, driver, and ships’ crew; gratuities
on ferries, trains, and cruise ships; laundry; telephone; mini bar;
alcohol, beverages, and food not on the regular tabled hotel menu
(these extra items will be billed to you before leaving the hotel,
ship, or restaurant); optional excursions; porter age at airports
and train stations; travel protection; excess baggage fees; on
Monograms vacations; gasoline; tolls; parking fees; car rental
insurance; porter age; and all other items of a personal nature.
Refunds:
Please note that any request for refunds is subject to these terms
and conditions; no refund can be made for unused services of less
than 48 consecutive hours, for unused transportation where group
activity tickets are involved, or for voluntary modifications made by
the traveler. There are no refunds on cruises.
Service Inquiries After the Vacation:
If after returning from your vacation, you wish to inquire about any
services provided, please ensure that all correspondence relating to
those services is received by the Globus family of brands, Traveler
Services, Group Voyagers Inc.( see address under “Responsibility”),
within 60 days of the tour completion date. This will enable the
Globus family of brands to make a timely investigation. You may
also email these requests to consumervacations@globusfamily.com.
Holidays and Closures:
During local or national holidays or special events, on Sundays, and
religious occasions, certain facilities such as museums, churches,
restaurants, sightseeing tours, and shopping may be limited or not
available. Alternatives will be offered whenever possible.
Safety:
Please be aware that during your participation in vacations
operated by the Globus family of brands, certain risks and dangers
may arise beyond our control including, but not limited to, the
hazards of traveling in undeveloped areas; travel by boat, train,
automobile, aircraft, or other means of transportation; the forces
of nature; political unrest; acts of lawlessness or terrorism; and
accident or illness in remote regions without means of rapid
evacuation or medical facilities. The Globus family of brands will not
have liability regarding provision of medical care or the adequacy
of any care that may be rendered. It is understood that the Globus
family of brands will use its best efforts to ensure that adequate
measures are taken.
Photographs or Pictures:
Photographs or pictures appearing in this brochure should be used
solely as an indication of facilities and attractions. Actual facilities
and attractions may vary according to availability.
Responsibility:
Group Voyagers Inc., located at 5301 South Federal Circle, Littleton,
Colorado 80123, is an independent company (“the Company”)
licensed to market and distribute travel products under the Globus
family of brands brand name, and arrange for the vacation services
offered in its brochure or on its Website, including transportation,
sightseeing, and accommodations through independent contracts.
The carriers, accommodations, and other suppliers providing
services are independent contractors and are not agents,
employees, servants, or joint venturers of the Company or its
affiliates. All certificates and other travel documents for services
issued by the Company are subject to the terms and conditions,
which m\ay be requested, specified by the supplier and to the laws
of the countries in which the services are supplied.
If, after departure, the services included in the vacation cannot be
supplied, or there are changes in an itinerary for reasons beyond the
control of the Company, the Company will arrange for the provision
of comparable services. Any resulting additional expense will be
payable by travelers, and any resulting savings will be refunded by
the Company to vacation participants.
The Company reserves the right to accept or reject any person
as a vacation participant; to expel any participant from the
vacation; to make changes in the itinerary whenever the Company
deems it necessary for the comfort, convenience, or safety of the
participants; and to cancel a vacation at any time.
The vacation participant agrees that neither the Company nor its
affiliates shall be liable for any damage, loss (including personal
injury, death, and property loss), or expense occasioned by any
act or omission of any supplier providing services, any insurer or
insurance administrator under the Travel Protection Plan, or any
other person.
Any dispute between the vacation participant and the Company
directly or indirectly relating to the terms and conditions shall be
first submitted to mediation in Denver, Colorado, before a mediator
mutually agreed to by the parties. If mediation is not successful,
the dispute must be resolved by binding arbitration under Colorado
law before the Judicial Arbiter Group located at 1601 Blake Street,
Denver, Colorado 80202or its successor. The prevailing party shall
be entitled to an award of costs and reasonable attorney’s fees. Any
action to enforce the arbitrator’s decision shall be brought in the
state or federal courts in the State of Colorado.
Arbitration against the Company must be commenced within
one year following the date of tour completion. Neither the
Company nor any affiliate shall in any case be liable for other than
compensatory damages, and you hereby waive any right to punitive
damages.
No person, other than an authorized representative of the Company
by a document in writing, is authorized to vary, add, or waive any
term or condition in its brochure or on its Website, including any
term or condition set forth in the preceding provisions.
Trade Name:
The Globus family of brands is a service mark registered in the U.S.
Patent and Trademark Office.
CST#2017032-20
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