|
|
WHAT YOU MAY LIKE TO KNOW ABOUT YOUR VACATION BEFORE YOU GO
What exactly is included in my vacation?
The true value of your vacation is in the accurate detailed vacation description, on the websites and in the brochures, that is unusually specific and specifies accommodation, touring in deluxe coaches, sightseeing and included meals. The agenda for each day is spelled out with exactly what is included in the price. Sightseeing with local guides is clearly listed. Inside visits and special features are spelled out in UPPERCASE.
How hectic is my vacation going to be?
Globus Family of Brands offers over 450 vacations and while some are very leisurely paced other are hectic or medium paced. Typically, Panorama vacations covering more countries / cities in a short duration make a vacation quick paced and Regional Discoveries are medium to leisurely pace. Every vacation has a pace meter indicating its pace on the brochure.
Why is it important that I give my name as it appears on my passport at the time of booking?
Due to increased travel security around the world, it is now more important than ever that your bookings with airlines, hotels, cruise liners, etc. match your first and last name exactly as it reads on your passport. We do not allow a change in names of passengers at any time after the booking is made.
How long will we be on the road everyday? How often does the coach stop enroute?
Driving time varies for each vacation. It depends on the itinerary and the driving distance is mentioned in the travel documents. You can also request this information in advance. When driving between cities, the coach stops after every 1 and a half to 2 hours at places where you can pick up a snack / meal and use washrooms. Most vacations do not include drives from one city to another everyday.
How early does one have to wake up on the vacations?
The wake-up call differs based on the type of vacation, the season when you are travelling, the city that you are in and even the weather. Wake up timings are not the same for each day and the Tour Director will advise you of these once the tour starts. Early starts offer the advantage of reaching sightseeing spots before the rush starts and this leaves you free the rest of the day giving you more time to enjoy the destination and to do as you please. It is imperative that all participants maintain punctuality to ensure that no compromises are made on the inclusions.
What meals are included in my vacation? Can I request Indian / vegetarian / special cuisine while on tour?
The exact number of meals included on your tour is clearly specified on the itinerary and is different for each vacation. Breakfast is included daily on most vacations, with the exception of North America, where
breakfast is not included in the tour price; but some included hotels may offer complimentary breakfast. Our vacations strive to introduce you to authentic flavors, so you can enjoy the destination in a deeper
way. Therefore, included meals are usually local or continental and are never Indian or other specialty Asian cuisine. Please request vegetarian meals at the time of booking, and also with the Tour Director when on
tour; this can usually be accommodated when requested in advance, but cannot be guaranteed. In certain countries and regions, such as North America’s National Parks, it may be difficult to find Indian or
vegetarian meals. When meals are not included, you may choose an Indian restaurant in the city you are touring. Please see pages our brochure for more details.
Who will be my travel companions?
Our vacations are very popular worldwide and the demographic profile of travellers is varied. Your fellow travellers will include many nationalities including American, English, Canadian, Australian, Kiwi, Japanese, Thai, Indian and many others. They are usually of varied ages and professional backgrounds. This is a wonderful opportunity to make friends from people across the world.
Are prices published in the brochure / on the website guaranteed?
Prices quoted in the brochure / website are based on rates and taxes – including all important foreign exchange rates – known at the time of costing. They are subject to increase without notice if rates or taxes change substantially & current price will be confirmed at the time you book your vacation. Once we receive your deposit, the land price is guaranteed. 2013 prices and itineraries are subject to change.
Do vacation prices include tips to Tour Directors, Drivers & Local Guides?
It is customary worldwide to pay tips to Tour Directors and Drivers on all international vacations. Gratuity is automatically added to the tour price on the majority of our tours and river cruises at the time of booking so you don't have to budget for this at the end of the tour. To know if the gratuity will be added and the exact amount of gratuity you are paying, please refer to the price box for your chosen vacation. You will receive Gratuity vouchers with your travel documents and all you need to do is give this to the Tour Director and driver or Cruise Director and ship's crew at the end of the vacation. Gratuity is fully refundable if you need to cancel your tour for any reason. Tips for Local Guides are not included in this charge.
What is the difference between a twin-bedded room and a double room?
A double room is a room designed to accommodate two people, though not necessarily with two separate beds. A twin-bedded room has two separate beds of any size; this is what we usually reserve for our travelers.
What size is a triple room?
A triple room is the same size as a twin-bedded room. It will have beds to accommodate three people; however, we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway bed may be requested but also cannot be guaranteed.
When can I purchase optional excursions?
Your Tour Director will review the optional excursions available for purchase while you are on vacation. You may choose and purchase any optional excursions at that time. To enable you to budget, approximate costs and
descriptions of possible optional tours are listed on our Web site and in your travel documents. They can be booked and paid for on tour only. Some optional tours mentioned in your travel documents may not operate due to
weather, minimum participation, or other operational reasons.
When will I receive my travel documents?
Travel documents including any air tickets (if applicable), itineraries, and other information are sent approximately two to three weeks prior to departure, provided full payment has been received. A service charge
per reservation may be added for documents requested in advance.
Are arrival & departure transfers arranged for all vacations?
Airport transfers may be purchased on all land-only reservations provided the arrival and departure timings are within the scheduled airport transfer times as specified for the particular vacation. The timings can be checked by your travel agent. Transfers are not available for nonbrochure dates but can be arranged if purchased with pre/post nights. Please click here for more details. Transfers cannot be provided if joining late or leaving early. Transfers will be provided only if confirmed by the Globus family of brands.
What is the cancellation policy if I have to cancel? How can I protect against cancellation?
Cancellation policy differs based on the tour and the time of cancellation. Guidelines of our cancellation policy are available in the brochure, website and with your travel agent. You can protect yourself against Cosmos' cancellation charges by purchasing a Trip Protection from
, us incase, you are cancelled due to a covered reason.
Does Globus family of brands offer a Travel Protection/Insurance plan for purchase or is a plan included in the vacation price?
In certain countries & regions, the Globus family of brands offers Trip Protection / Insurance that protects against trip cancellation, delay and interruption. This is not a comprehensive travel protection and only provides coverage on Globus family of brands trips, in case you have to cancel or leave early due to covered reasons. It is optional for you to purchase and is not included in the standard vacation price. We do recommend that this, as well as a comprehensive Travel Protection/Insurance policy, be purchased for the duration of your vacation.For more details, click here
Do I need a Passport and/or visa?
When traveling overseas, a passport is required for all citizens, including Indian citizens. Most countires require a visa. You are responsible for obtaing and paying for all visas and entry documents. Non-India citizens should consult with appropriate consulates to determine if any visas are needed.
Why is it important that I give my name as it appears on my passport?
We do not allow a change in names of passengers at any time after the booking is made. Due to increased travel security around the world, it is now more important than ever that your bookings with airlines, hotels, cruise liners, etc. match your first and last name exactly as it reads on your passport. Additionally, any changes, which include spelling, may be subject to a change fee, penalty, or cancellation. We also recommend a minimum of three blank pages in your passport for stamps while traveling.
Does Globus Family of Brands provide visa assistance service?
With the exception of Russian hotel confirmations, which are provided at an additional charge, we do not provide any other visa letters or documentation. Cosmos takes no responsibility for obtaining or notifying travelers about visas required for any vacation. Please pay special attention to certain tours that need more than one visa (i.e., some Spain tours may also require a UK visa for Gibraltar). Some U.S. vacations visiting Niagara Falls (Tours 800I, 8200 & 8800) require both a U.S. and a Canada visa. Full cancellation, as applicable, is payable for guaranteed invoices even if visas are denied by Consulates. We recommend that you get the visas in order before guaranteeing, and also take Trip Protection that helps you protect against cancellation
penalties arising out of visa rejection or delay, (subject to conditions).
What size can my suitcase be?
The Due to limited coach capacity, your bag should have dimensions not exceeding 30”x21”x11” (62” linear dimensions) or weight exceeding 50 lb. Carry-on bags should not exceed the dimensions of 12”x11”x6”. We regret we are unable to accept a second suitcase or any luggage exceeding these limits (except on cruises). Please note that air carriers, cruise lines, and other forms of transportation may have other restrictions and requirements including weight, and we recommend that you contact the suppliers directly for additional information.Some airlines also charge for checked baggage. Cosmos is not responsible for any additional fees imposed by airlines on baggage.
How is seating determined on the coach?
We offer daily rotation of seating, which gives everyone a variety of views. The rotation is mandatory and is adhered by everyone, without exception.
What are the benefits for Repeat Travelers?
Anyone who has traveled with the Globus family of brands within the past five years is eligible for a repeat traveler discount. Whether you traveled with Globus, Cosmos, Monograms, or Avalon Waterways, you can start taking advantage of these great perks as soon as you enroll.
5% Repeat Traveler Discount
Broaden your perspectives more often, and for less.
Last-minute deal alerts on river cruises
Be the first to know about the best deals on last-minute travel.
E-mails
Receive frequent updates through our monthly e-newsletter.
To enroll click here. You will need to provide a valid email address and invoice number from a past vacation. Each traveler must enroll individually.
How can I make the most of my vacation?
Our vacations endeavour to immerse you in the local destination experience with regional Tour Directors and are of international standards and quality. Your travel companions include people from all parts of the world and being friendly and a part of the group activities, rather than being on your own, makes it more enjoyable for all. You will have free time for your own activities as well. Showing respect to cultural differences often gets respect in return. It is also imperative that you maintain punctuality at all times, for departure timings, optional tours and meeting times so that everyone, including you can maximise on the tour experience. Keep an open mind and exhibit attitudes that set a positive example of our nation outside - every citizen is a country’s ambassador, especially when travelling overseas!
It’s in your interest to book early.
Book your vacation as soon as possible to guard against not finding space on the vacation of your choice. Many Globus family of brands vacations sell out months before departure.
IT IS LIKELY THAT YOU MAY HAVE MORE QUESTIONS THAN THE ONES WE HAVE LISTED ABOVE.
PLEASE FEEL FREE TO ASK YOUR TRAVEL AGENT OR CONTACT US ON 1-800-4253575 OR EMAIL US AT india@globusfamily.com
TRAVEL ETIQUETTES
Prior to your journey, it’s important that you read your travel documents and the brochure thoroughly, so you know exactly what to expect on your vacation, what you are paying for, and so that you can look forward to it with a big smile. We urge you to also familiarize yourself with the following expected travel etiquette:
Why it’s Important to Follow Etiquette
Every citizen is their home country’s ambassador, especially when traveling overseas! Our vacations are of international standards and quality, and include travel companions from around the world. Showing respect for cultural differences often gains you respect in return. Being friendly and a part of the group makes it more enjoyable for everyone.
Punctuality
It is imperative that you maintain punctuality at all times—for departure times, optional tours, and meeting times—so that you do not get left behind and so that all participants can enjoy the tour. It is rude and unfair if your travel companions have to waste time waiting for you when they could be enjoying the destination. Moreover, your itinerary has been planned to maximize the touring experience, and on-time operation is necessary to ensure the planned itinerary can be followed. We are not liable for any losses you may incur because of poor timekeeping on your part. We urge you to read our Terms & Conditions to familiarize yourself with our liability in such situations.
Your Travel Companions
Our vacations are very popular worldwide, and the demographic profile of our travelers is varied. Passengers are usually of varied ages and professional backgrounds, and will include many nationalities, including American, British, Canadian, Australian, New Zealanders, Japanese, Thai, Indian, and many others, providing a wonderful opportunity to make friends from around the world. Introduce yourself and try to mix with your fellow travelers. It is good manners and more fun for you than being on your own.
On-Tour Behavior
Showing respect and courtesy to fellow travelers during the journey will likely earn you the same in return and will result in a positive experience for everyone. Speaking to others or on a mobile phone when the Tour Director is giving commentary disturbs others on the motorcoach.
Traveling With Children
If you are a parent traveling with children, it is your responsibility to take care of them and tend to their safety. Most of your travel companions will have a real interest in learning about the cultures of countries they are touring and want to enjoy uninterrupted commentary from the Tour Director. It is also a great way for children to learn about other places and to respect other cultures.
Your Touring Motorcoach
Eating and smoking on our motorcoaches is strictly prohibited, so you can enjoy your scenic drives in a clean, hygienic, and state-of-the-art environment.
Bags
For your own comfort, please travel light (baggage dimensions and weight limitations are given in your travel documents). On the motorcoach, carry only essential items in a small backpack to ensure it fits in the luggage rack or under the seat in front of you, rather than on your or your neighbor’s lap! Trolley bags that are used as carry-on luggage on airlines are too large for motorcoaches and are strictly prohibited on the motorcoach.
Your Tour Director & Driver
Every Cosmos vacation is special because of the experienced, knowledgeable, and motivated Tour Directors who escort each tour. These friendly professionals are highly respected, are trained in dealing with people from different cultures and backgrounds, and work hard to provide you with an enjoyable and hassle-free vacation. They will tell you delightful stories, give local insights, and work behind the scenes so that operational details are taken care of for the next day of the journey. Many hold professional degrees and are highly qualified. They justifiably expect to be treated and respected as professionals.
Your drivers ensure that you have a comfortable and safe journey as you discover new places on your vacation. They navigate through heavy traffic and ensure your motorcoach is neat and tidy for your next day of travel. They, too, expect to be treated with courtesy
Tour Director & Driver Gratuities
At the end of each tour, our travelers take the opportunity to thank the Tour Directors and drivers for their services by paying them a gratuity. This has been automatically included in your invoice at the time of booking, so you don’t have to budget for this at the end of the tour. Please contact us if you prefer to pay the gratuities directly on your vacation. The exact amount of gratuity that you are paying is included in the price box for your chosen vacation. You will receive a gratuity voucher with your travel documents—all you need to do is give this to the Tour Director and the driver at the end of the tour. Tips charged at the time of booking are fully refundable if you need to cancel your vacation for any reason. Tips for Local Guides are not included in this charge. Tips added are only for the main tour and exclude extensions. You may pay these directly on your vacation.
On-Tour Assistance
If you have an issue or concern, please approach your Tour Director, rather than wait for the situation to escalate, waiting until the end of the tour to bring it up, not bringing it up at all, or just discussing it with other passengers. The only person who can help resolve any situation that arises is your Tour Director. At the same time, be reasonable and understand that s/he is managing a large group. Everyone wants a wonderful travel experience—including your Tour Director!
In Rome, Do As Romans Do
People everywhere love to welcome visitors to their part of the world. They appreciate those who take an interest in their culture, so having an open mind will help you take away some great experiences. The best way to embrace the local culture is to do what the locals do—and on our vacations, you will have ample opportunity to do so!
It All Depends on You
We live in a wonderfully diverse world. One of the greatest benefits of travel is the opportunity to return with different experiences and new points of view. Consideration for others goes a long way toward making your own vacation experience an unforgettable one!
If you have any specific questions on your tour write to us at india@globusfamily.com
|