Travel Update (as of November 30, 2020)
In response to the Coronavirus (Covid-19) outbreak, subsequent travel restrictions, government advisements, and most importantly, to ensure the safety of each one of our guests, Cosmos is voluntarily and temporarily pausing operations for departures through February 28, 2021. Our guest services team is in contact with guests affected by this suspension in order to adjust their plans for future travel.
FOR UPCOMING TRAVEL (Departures through February 28, 2021)
With the temporary suspension of operations, Cosmos is offering the option to move travel dates for departures February 1-28, 2021 as follows:
- Affected guests can move their vacation to any other itinerary, destination, brand (Globus, Cosmos, Monograms or Avalon Waterways) or date in 2021 or 2022 without penalty and with an additional re-booking credit*. To expedite the process and ensure guests have adequate time to adjust travel plans without worry, we have automatically assigned this booking protection in the form of a Letter of Credit to all guests with upcoming departures.
- Guests can decline this offer and cancel outright if we are notified by December 21, 2020*. After that date, the Letter of Credit is the only option.
And for added flexibility for future travel plans, we’re also offering a Peace of Mind Travel Plan, allowing movement of future 2021 and 2022 bookings to any other date, departure or brand up until your final payment date. Click here for details.
We understand this is a unique time in the world of travel, but are committed to ensuring our guests and their travel advisors manage through this period with the right options, adequate time, and high levels of attention and
consideration. As we do our best to help each and every one of our guests, both with current and pending travel plans, we greatly appreciate your confidence and loyalty.
Of course, we continue to monitor this situation closely and carefully to determine if additional modifications and updates are needed, always with safety and guest well-being in mind.
For questions, updates or booking inquiries, contact 1800 425 3575 or your travel professional.
*Peace of Mind Travel Plan offer valid for suspended departures through February 28, 2021 until further notice. Offer also applies to all Globus family of brands vacations which include Celestyal cruises through March 6, 2021. Refund in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Letter of Credit amount. Letters of Credit not redeemable for cash. Only one booking bonus per person can be applied per reservation. Changes in airfare may apply, and the new booking is subject to any increase in vacation price for 2021 and 2022 travel.
Cancellation refund for the suspended 2021 tours and cruises follow our trip cancellation procedure, including refund to the form pf payment made of monies paid to the Globus family of brands equal to the amount paid on your original booking. To receive a refund for suspended departures February 1-28, 2021 must be advised by December 21, 2020.
For a full list of exceptions,click here